Privacy Policy

Divine Crystals (“we”, “our”, “us”) operates this website and online store, along with all content, features, tools, and services provided through it (collectively, the “Services”). The store is powered by Shopify, which enables us to provide a smooth and secure shopping experience to you.

This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, make a purchase, or interact with our Services. By using our website, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

“Personal Information” means any information that can identify you directly or indirectly. We may collect:

• Contact Information

Your name, email address, phone number, billing & shipping address.

• Payment & Financial Details

Credit/debit card numbers, payment confirmation, billing details (processed securely by Shopify or our payment processors—we do not store full card details).

• Account Information

Username, password, preferences, saved items.

• Order & Transaction Information

Products viewed, added to cart, purchased, returned, exchanged, or cancelled.

• Communications

Messages sent to our team (email, chat, forms).

• Device & Technical Information

IP address, browser details, device type, operating system.

• Usage Data

How you interact with our website, pages you visit, clicks, and browsing patterns.

2. How We Collect Your Information

We collect information:

• Directly from You

When you create an account, place an order, or contact us.

• Automatically

Through cookies, analytics tools, and your device while browsing.

• From Service Providers

Shopify, shipping partners, payment processors, analytics platforms.

• From Third Parties

Marketing partners, advertising platforms, and social media integrations.

3. How We Use Your Information

We use your personal information to:

• Provide & Improve the Services

Process payments, fulfill orders, arrange shipping, manage your account, show product recommendations, and improve site performance.

• Marketing & Advertising

Send promotional emails/SMS (only if you opt in), show personalized ads, and offer product suggestions.

• Protect Against Fraud

Verify identity, secure transactions, detect fraudulent or malicious activity.

• Communicate With You

Customer support, order updates, inquiries, and notifications.

• Legal & Compliance

Respond to legal obligations, government requests, or enforce our policies.

4. How We Share Your Information

We may share your information with:

• Shopify

For website hosting, payment processing, analytics, and store optimization.

• Service Providers

Shipping companies, payment processors, email service providers, IT support.

• Marketing Partners

For online advertising and personalized recommendations.

• When You Authorize Us

For social media logins, collaborations, or specific requests.

• Business Transfers

In case of a merger, acquisition, or restructuring.

All third parties must use your data responsibly and only for the required purpose.

5. Relationship With Shopify

Our store runs on Shopify. Shopify processes certain personal information to operate and improve the Services.
To learn more about how Shopify uses your information, visit the Shopify Privacy Policy.

6. Third-Party Websites

Our website may contain links to third-party sites.
We are not responsible for the privacy practices or content of those websites.
Please review their policies before sharing information.

7. Children’s Privacy

Our Services are not intended for children under the age of majority.
We do not knowingly collect personal information from children under the age of 16.
If any such data is found, we will delete it immediately upon request.

8. Security & Data Retention

We take reasonable steps to protect your data, but no system is 100% secure.

We retain data only as long as necessary to:
• fulfill your orders
• provide Services
• comply with legal obligations
• resolve disputes

9. Your Rights & Choices

Depending on your location, you may have the right to:

• Access your data

• Request deletion

• Correct inaccurate data

• Request a copy of your data (portability)

• Opt out of marketing communications

You can unsubscribe anytime using the link in our emails.

We may need to verify your identity before processing requests.

10. International Data Transfers

Your data may be stored or processed outside your home country.
Where required, we use recognized lawful mechanisms (like Standard Contractual Clauses) to protect your information.

11. Updates to This Privacy Policy

We may update this Privacy Policy as needed.
The updated version will always be posted on this page with a revised “Last Updated” date.

12. Contact Us

For questions, concerns, or to exercise your rights, you may contact us at:

📧 divinecrystals.in@gmail.com
📍Pune ,Maharashtra, India
Divine Crystals